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In addition to the online support resouces available below, StillSecure offers subscribers the following support options:
Standard Support - StillSecure provides telephone and e-mail support, Monday-Friday between the hours of 8:00am - 6:00pm Mountain Time for all licensed users of StillSecure products.
Maintenance - For licensed users with current maintenance plans or annual subscriptions, StillSecure provides software upgrades and rule updates.
Premium Support - Additional premium support options are available. For more information, contact your StillSecure sales representative.
Cobia UNP support includes free community forums, online documentation, as well as commercial support. Three options are available for engineer-delivered commercial support:
Tier 1 — E-mail support between the hours of 8am-6pm Mountain Standard Time
Tier 2 — Phone and e-mail support is available from 8am-6pm Mountain Standard Time
Tier 3 — 24/7
Contact StillSecure Sales for commercial phone, email and 24x7
support: 303-381-3830 or sales@stillsecure.com.
Cobia UNP support »
Safe Access support »
VAM support »
Strata Guard support »
* Snort is a registered trademark of Sourcefire, Inc. StillSecure is not affiliated with, connected to, or sponsored by Sourcefire, Inc.
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